The following reasons are covered by our 30 Days FULL Refund/ FREE
Replacement Policy. If you are offered a refund or a replacement order, there
will be no need to return the received item.
Item received is defective/damaged/broken/does not work properly.
Item received is different from the description or the product customization information.
Incorrect or mismatched size.
Lost/missing items.
No Refund & Replacement
The following reasons are NOT covered by our 30 days Refund & Replacement
Policy. We are not liable for these issues.
Request for a refund/replacement is after 30 days of product delivery.
Pick the wrong size, product, address, custom information, etc.
Product damaged by misuse, mishandling, or poor maintenance.
Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
Refund Time
If your refund is approved, the funds are applied to the same payment method
that you used to buy the item. Here’s how long it takes for a refund to appear on
your account or statement:
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Credit Card: Up to 7 business days. Paypal: 3 to 5 business days.
